Terms & Conditions

These terms govern your use of Riwaaz, including interactions with venues and vendors listed on our platform.

1. Acceptance

By accessing or using Riwaaz, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please discontinue use of the services.

2. Definitions

"User" means anyone browsing or making enquiries. "Vendor" means a venue or service provider listed on Riwaaz. "Services" means the tools, listings, and features offered on our website.

3. Platform Role

Riwaaz is an online marketplace and discovery platform. We do not provide venue or vendor services ourselves. Contracts are formed directly between Users and Vendors.

4. User Obligations

  • Provide accurate information when submitting enquiries.
  • Use the platform only for lawful wedding/event planning.
  • Respect intellectual property and privacy of others.
  • Refrain from spam, scraping, or harmful activities.

5. Vendor Terms

  • Maintain accurate, non-misleading listings and pricing.
  • Comply with applicable laws, licenses, and permits.
  • Honor bookings confirmed with Users subject to agreed terms.
  • Be responsible for staff, services, and venue conditions.

6. Fees and Payments

Certain services may involve fees, commissions, or promotional charges agreed with Vendors. Any User payments, if collected via Riwaaz, will be processed through third-party payment gateways in accordance with their terms.

7. Cancellations and Refunds

Cancellation, rescheduling, and refund policies are governed by the Vendor’s terms. Please review the Vendor’s policy before booking. If we collect payments on a Vendor’s behalf, we will follow the applicable policy communicated at the time of booking.

8. Content and Reviews

Users may submit reviews, photos, or messages. By submitting content, you grant Riwaaz a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content for service operation and promotion.

We may remove content that is unlawful, offensive, or infringes rights.

9. Privacy

Your use of the platform is also governed by our Privacy Policy, which explains how we collect, use, and share personal information.

10. Disclaimers

Riwaaz provides listings and information on an "as-is" basis without warranties of any kind. We do not guarantee availability, pricing, service quality, or Vendor performance.

11. Limitation of Liability

To the maximum extent permitted by law, Riwaaz will not be liable for indirect, incidental, or consequential damages arising from or related to your use of the Services or dealings with Vendors.

12. Governing Law

These terms are governed by the laws of India. Courts in New Delhi shall have exclusive jurisdiction, subject to applicable law.

13. Contact

Questions about these terms? Contact us at support@riwaaz.in.