Privacy Policy

1. Scope

This Privacy Policy applies to riwaaz.in, our WhatsApp communications, and all related services. By using our services, you consent to the practices described here.

2. Information We Collect

• Contact details: name, email address, and phone number provided when placing an order or signing up.
• Wedding details: couple names, event date, city, and customisation preferences shared during order placement.
• Usage data: pages visited, features used, and interaction patterns (via Mixpanel analytics).
• Technical data: IP address, device type, browser, and referring URL.

3. How We Use Your Information

• Create and deliver your personalised wedding invitation, video, or website.
• Communicate order status, revisions, and delivery via WhatsApp or email.
• Improve our templates, features, and overall service quality.
• Send relevant updates or offers — only with your consent and with an easy opt-out.

4. Sharing of Information

We do not sell your personal information. We may share limited data with:

• Analytics and hosting providers (e.g., Vercel, Mixpanel) under strict data-processing agreements.
• Clerk (our auth provider) to manage your account securely.
• Law enforcement or authorities when required by applicable Indian law.

5. Cookies and Analytics

We use cookies for essential site operation and Mixpanel for anonymous usage analytics. You can disable cookies via your browser settings, though some features may not function correctly. We do not use third-party advertising cookies.

6. Data Retention

We retain your data for as long as needed to deliver and support your order, or as required by law. You may request deletion of your account data at any time by contacting privacy@riwaaz.in.

7. Data Security

We use HTTPS, secure authentication via Clerk, and industry-standard measures to protect your data. No method of transmission is 100% secure — please contact us immediately if you suspect any unauthorised access.

8. Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance.

11. Contact

For privacy queries, data requests, or to exercise your rights, email us at privacy@riwaaz.in or message us on WhatsApp at +91 98790 81819.